Uxbridge, UB8 1HU
To Whom It May Concern,
I am a regular diner at your Pizza Express restaurants and consistently enjoy the high quality and freshness of the food, as well as the large range of appetising dishes available at what I consider to be reasonable prices. Recently, I have particularly enjoyed the addition of the Sicilian Lemonade and also the Bufalita pizza, to your menu, and I have recommended these enthusiastically to other people.
Over the weekend of July 29-30, I was in Manchester with my boyfriend visiting some friends. We decided to go out for lunch on Sunday, and after considering the wide variety of dining options available to us, I suggested Pizza Express as I have had many enjoyable experiences there in the past.
We all enjoyed our main meal at The Triangle restaurant and found the service to be pleasant and efficient. We decided to stay for dessert and made our selections. I had heard that the Chocolate Fudge Cake was particularly good, and despite having enjoyed other Pizza Express desserts in the past, the Fudge Cake was the only dessert from the menu that I felt like at the time.
After our waitress had taken our orders, I excused myself from the table and went to the bathroom. On my return to the table, I passed the serving and preparation counter and noticed what looked like a very delicious chocolate cake. A few minutes later, our waitress approached the table and informed me that in fact there was no chocolate cake available. I found this both disappointing and strange having just seen what looked very much like a chocolate cake only minutes earlier. There were no other desserts on the menu that I wanted to order, however as everyone else was having one, I felt it would have been rude not to order something. In the end, I opted for the Toffee Fudge Glory ice cream sundae and while it was very nice, it was not what I had been anticipating and looking forward to.
Not long after our desserts had been served, I noticed another waitress walk past with a large slice of chocolate cake, complete with ice cream and strawberries. The cake was served to a table not far from us. I could not understand why my waitress had told me there was no Chocolate Fudge Cake available, when it was clearly being served to other customers! Strangely, I felt as though I had been discriminated against, and that our waitress had been dishonest with me.
I would like to have confronted a staff member about the incident, however I felt too embarrassed and irritated to do so. Having enjoyed our pizzas, salads and drinks very much, our overall experience at Pizza Express this weekend was unfortunately tainted by this lapse in communication and service. As a result, we all found our lunch to be disappointing and unsatisfactory.
I felt compelled to inform you of our experience as I feel that the high regard I previously held for Pizza Express has been damaged, and I hope you are able to ensure that this occurrence is not repeated, for the benefit of future customers.
I have enclosed the receipt for our meal for your information.